Shipping Policy

At Trendy Bikini Set, we’re committed to making your swimwear shopping experience as smooth and enjoyable as possible. Our stylish bikinis and swimwear are designed for fashion-forward women who value both comfort and trendsetting designs. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to suit your needs:

• Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
• Free Shipping – Available on orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Returns & Exchanges

We want you to love your Trendy Bikini Set purchase! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

How to Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Trendy Bikini Set Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Item(s) for return/exchange:
– Product Name: [Name from your order]
– Size: [Size]
– Color: [Color]
– Reason: [Please specify reason for return/exchange]

For exchanges, I would like:
– New Size: [Size]
– New Color: [Color]

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Order Number]
[Your Contact Email]

Step 2: Wait for Approval

Our team will respond within 2 business days with return instructions and your Return Authorization Number (RAN). Please do not send items back without this authorization.

Step 3: Package Your Return

Return items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation.

Step 4: Ship Your Return

Ship your return to:
Trendy Bikini Set Returns
1208 Festival Lane
Montgomery, US 36117

Important: We recommend using a trackable shipping service as you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

Once we receive and inspect your return (typically within 5 business days):

• Refund Method: Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  – Credit/Debit Cards: 5-10 business days after processing
  – PayPal: 3-5 business days after processing

Note: Shipping costs are non-refundable.

Exchange Process

• We’ll ship your new item once we receive and process your return
• If the exchange item costs more, you’ll be charged the difference
• If it costs less, we’ll refund the difference
• Standard shipping rates apply for exchanges unless the original item was incorrect or defective

International Returns

For customers outside the U.S., please note that return shipping costs and any customs fees are the customer’s responsibility. We cannot mark returned items as “gifts” or declare a lower value.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and replacement at no cost to you.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] or +1 (555) 123-4567.

Thank you for choosing Trendy Bikini Set – where style meets comfort in every stitch!